DNA Policy

Cork Dental Care, Did Not Attend Policy Document

Did Not Attend (DNA) POLICY

*A DNA includes failure to attend a scheduled appointment, contacting the practice within 48 working hours of their appointment and/or are late for an appointment and cannot be seen at their scheduled time.


Where this is the first occasion, a note will be added to the Patient’s medical record. The Patient will be contacted to rearrange the appointment and the companies’ policy will be communicated to them. The patient will be sent a SMS to remind them of their next appointment.


Patients will be charged for the time allocated for their appointment
Where this is the second occasion, the Patient will be contacted by the Practice and asked to confirm their intention to attend their next appointment. The Patient will also be informed that if a further appointment is DNA’d, they could be at risk of compromising their relationship with the Practice. The patient will be sent a reminder SMS prior to their next appointment.


Where a third DNA has occurred, the Practice will review the individual case and a decision will be taken with regard to addressing the Patient’s future ability to pre-book routine appointments. The Practice will consider whether consistent failure to adhere to our Practice policy constitutes a breakdown between the Patient and the Dentist (where the Dental Practice has given clear instruction on policy and service provision and the Patient has chosen to disregard this on several occasions in spite of due warning).


If you cannot attend or no longer need an appointment, please ring us in advance. Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked. In such cases, the Practice will take into account the reason given by Patients. Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other Patients in need.


By telephone (48 hours’ opening hours notice) – 021 4320069

What We As A Practice Are To Doing To Reduce DNAs

We are reminding the general public what our policy is and we feel that it is important to enforce it robustly. It has been suggested and discussed with the Irish Dental Association that the Practice puts in place a system to improve services for Patients. We are currently reviewing our emergency appointments and routine appointments availability.

Here is what we will endeavour to do to help you not become a DNA:

  • We will always give an appointment card containing appointment details for Patients who make an appointment face to face at our reception desk. Our appointment cards contain our telephone number and email address should Patients need to cancel.
  • If you make an appointment over the telephone, we would suggest that Patients’ record/document the date and time in a way that can be easily accessed – in a diary, on a calendar or for the more technically minded on a mobile phone. Our staff are trained to repeat all appointment details and clarify understanding with Patients at the time of making the appointment.
  • We will send a SMS before your appointment to remind you of the date and time of your appointment.

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