What information do we collect?
We collect data about patients who use our services that is relevant to their healthcare and that allows Cork Dental Care to deliver its services to our patients. We process personal information about our patients, customers, suppliers and employees. The types of data we may collect are listed below and we will only use that data in ways relevant to carrying out our legitimate purposes and functions and in a way that is not detrimental to the interests of our patients or employees.
Cork Dental Care will take particular care in the collection and storage of any personal sensitive data. Everyone working within Cork Dental Care has a legal duty to keep information about you confidentially. Similarly, anyone who receives information from us has a legal duty to keep it confidential.
Collection of data:
The dental professionals caring for you keep records about your health and any treatment and care you receive from our practice. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on computer.
These records may include:
• Basic details about you such as name, address, date of birth, PPSN, next of kin, etc.
• Contact we have had with you such as appointments.
• Notes and reports about your health, treatment and care.
• X-rays and results of x-rays.
• Relevant information from people who care for you and know you well such as healthcare professionals and relatives.
• Financial information for payment of any treatments.
• Details of appointment dates and times and whether you have attended.
• Details of referrals to other health care professionals or specialists.
It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please inform us of any changes as soon as possible using the contact details provided.
How your personal information is used:
Your records are used to direct, manage and deliver the care you receive to ensure that:
• The dental professionals involved in your care have accurate and up to date information to assess your oral health and decide on the most appropriate care for you.
• Healthcare professionals have the information they need to be able to assess and improve the quality and type of care you receive.
• Your concerns can be properly investigated if a complaint is raised.
• Appropriate information is available if you see another dental professional, or are referred to
• We may collect technical data about the type of Internet browser and computer operating
system that you use. This information does not identify you as an individual and is used only for tracking of site use.
• Cork Dental Care may disclose your personal information to third parties:
• If we refer you for specialist dental or medical treatment your personal details will be sent
with the referral including details of your medical history.
• If you are receiving treatment under the HSE, details of treatment you have received will be
shared with the HSE for payment of that treatment.
• In the event that we sell or buy any business or assets, in which case we may disclose your
personal data to the prospective seller or buyer of such business or assets.
• If Cork Dental Care or substantially all of its assets are acquired by a third party, in which case
personal data held by it about its customers will be one of the transferred assets.
• We will send you letters, text and emails for the following purposes:
• To remind you that a check up is due
• To confirm or amend a future appointment
• To remind you about an appointment you have in the near future
• To send you an account
• To confirm that your details are correct on our file
• To communicate with you in other ways e.g. if you have received approval from the
HSE/Welfare Partners or that we are ready to proceed with treatment.
If you do not want to receive these please write to us at the address below:
Cork Dental Care, 14 Union Quay, Cork City, Cork. T12 K2EC.
Access to information:
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You may instruct us to provide you with any personal information we hold about you. You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you like would to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details
Third party websites
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
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